Overview
WEDOS Protection tailors its sales support offerings to match the needs of our customers across different service variants. Our goal is to ensure that you receive the right level of assistance as your business scales and requires more specialized guidance.
Support Tiers by Variant
- START & ADVANCED Variants:
These plans focus on self-service and automated tools, so dedicated sales support is not included. Customers are encouraged to utilize our extensive online documentation and community resources. - EXPERT & NIS2 Variants – Basic Sales Support:
For customers on the EXPERT and NIS2 plans, Basic Sales Support is available. This level of support includes:- Email-Based Assistance:
Reach out via a dedicated sales support email for inquiries regarding service upgrades, customization options, or general sales questions. - Guidance and Consultation:
Our support team provides advice on how to maximize the benefits of your current plan and explore potential enhancements to meet your business needs. - Response Time:
While not immediate, our team ensures a timely response to sales inquiries during regular business hours.
- Email-Based Assistance:
- ULTIMATE Variant – Dedicated Sales Support:
Customers on the ULTIMATE plan receive the highest level of personalized assistance with Dedicated Sales Support, which includes:- Direct Phone Contact:
Enjoy a dedicated phone line connecting you directly with your assigned sales representative. - Personalized Email Support:
In addition to phone support, you have direct email access to your sales contact, ensuring seamless communication for any inquiries or assistance. - Tailored Consultations:
Benefit from proactive, customized support to help you leverage our services fully, optimize your setup, and explore new opportunities for growth. - Priority Handling:
Your sales inquiries are prioritized, providing you with faster resolutions and enhanced support experience.
- Direct Phone Contact:
Conclusion
WEDOS Protection offers a structured sales support framework designed to meet varying customer needs. While the START and ADVANCED variants emphasize self-service, our EXPERT and NIS2 plans include Basic Sales Support to assist with more complex inquiries. For those requiring the highest level of personalized assistance, the ULTIMATE variant provides Dedicated Sales Support with direct phone and email access to your dedicated sales representative. This tiered approach ensures that you receive the right level of support as your business evolves.